Ganoderma x 60

Our policy lasts 30 days, counted from the moment the delivery of the product is confirmed. If 30 days have passed since the date you received it, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.


Additional non-returnable products:
* Gift cards
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are some situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
*Any item that is returned more than 30 days after shipping.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.


Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and have not yet received the refund, please contact us at contactousavitaminas@gmail.com.

Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale products cannot be refunded.

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to contactousavitaminas@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by postal mail.

If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to give to you later, we will send a refund to the buyer and they will know about your return.


Shipment
To return your product, you must send them to: PO BOX: 350094, Miami, FL, 33135, United States.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping an item valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.

1. We ship to more than three million cities in the 52 states that comprise the North American region through the guarantee of security, coverage and quality of service, so that your purchase reaches wherever it is, for means of USPS national United States mail. We also make shipments to more than 7 countries in Latin America with the help of DHL, estafeta, servientrega, shipment, among others.

2. Promise of delivery for all products in a market of 7 to 15 business days for all destinations, after your payment has been confirmed.

3. If the payment for your purchase is confirmed from Monday to Friday, the first business day is the day you receive the payment confirmation and from that day you have the delivery time.

If payment for your purchase is confirmed on Saturday, Sunday or holiday, delivery time is available from the next business day after confirmation of your payment.

You should also keep in mind that only orders that occur before 4:00 pm count as the same day; Any order that occurs after 4:00 pm will be counted towards your official delivery time from the next day.

4. Dispatches:

• Monday to Friday from 9:00 am to 3:00 pm
• Saturdays, Sundays and holidays, no deliveries are made.

SUGGESTIONS OR COMPLAINTS

I did not receive my order. What can I do?

If you did not receive your order within the stipulated period, we ask that you please contact:

- Through our email contactousavitaminas@gmail.com

What should I take into account when receiving my order?

You must check the packaging very well and verify that it is in perfect condition in the company of the transporter before signing the guide. If you notice a damage to the packaging, do not receive the product or sign the guide. If you sign without checking, you will lose the right to claim.

For the claim to be valid you must keep the original packaging, accessories and manuals; in addition to not showing any use.

Please note that you must contact the Customer Service email contactousavitaminas@gmail.com within 24 hours of delivery, where you must provide complete and clear information, the advisor will request photographic evidence of the packaging and the product where you will have a maximum of 7 calendar days to send photographs; Otherwise the claim will not be accepted.